Error While Creating Customer

I was trying to create customer in my newly imported EBS 12.1.3 and while trying to create the customer I got the below error “Provide a positive integer for minimum customer balance amount or percent when balance amount overdue type is amount or percent respectively”

 

Troubleshooting Error - FRM-40212: Invalid value for field REFERENCE_NUMBER

While trying to add serial number / instance to service contract we would have often seen this error :-
‘FRM-40212: Invalid value for field REFERENCE_NUMBER’
OR
‘FRM-40212: Invalid value for field SERIAL_NUMBER’.
There could be many reasons why the error is coming. Lets try to understand what it is and what could be done to resolve this error.

• Serial / Instance number doesn’t exist => Validate serial in present in Install Base. If its there create the item instance and then try to add.
• Serial / Instance is in EXPIRED status => Expired serial/instance can not be covered and added, Unexpire the instance and try adding it again. There could be scenario where serial is in status other than EXPIRED but the status is configured to not to allow coverage. Validate the instance status configuration.

 

Error while importing EBS 12.2.4 VM Template / Virtual Appliance

While working on EBS12.2.4 installation on Virtual Box using Oracle Virtual Appliance (.OVA) file, I received an error when I tried to import the Virtual Appliance file. The error was very generic and given me a tuff time to figure out what was the actual cause.

Failed to import appliance D:\EBSTemplates\12.2.4\Oracle-E-Business-Suite-12.2.4_VISION_INSTALL.ova.
Seeking within the archive failed (VERR_TAR_CHKSUM_MISMATCH).
Result Code: VBOX_E_IPRT_ERROR (0x80BB0005)
Component: Appliance
Interface: IAppliance {3059cf9e-25c7-4f0b-9fa5-3c42e441670b}

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