Service Contracts Setups - Introduction

Setting up Service Contracts is really interesting and based on your business requirement you need to customized applications. I will take this opportunity to share the detailed steps involved in setting up Service Contract.

All right folks lets start with steps involved in setting up Service Contracts. I am going to categorize setups into two categories:-

• Mandatory
• Mapping Time Units of Measure
• Setting up Statuses and Operations
• Setting up Categories
• Defining Roles and Roles Sources
• Defining Coverage Types
• Defining Coverage Templates
• Setting up Service Items in Oracle Inventory
• Setting Up Contracts Groups
• Setting Up Autonumbering
• Setting Up Approval Management Engine (AME)

• Optional
• Extending Lookup Codes
• Defining a Process
• Defining Quality Assurance Checklist
• Registering a NEW Source as JTF Object
• Defining Service Availability
• Defining Service Cotermination
• Setting Up Multi-Org Access Control (MOAC)

We will start with mandatory setups in our next section.
Next - Service Contracts Setups - Part : 1