Setting up Service Contracts is really interesting and based on your business requirement you need to customized applications. I will take this opportunity to share the detailed steps involved in setting up Service Contract.
All right folks lets start with steps involved in setting up Service Contracts. I am going to categorize setups into two categories:-
All right folks lets start with steps involved in setting up Service Contracts. I am going to categorize setups into two categories:-
- Mandatory
- Mapping Time Units of Measure
- Setting up Statuses and Operations
- Setting up Categories
- Defining Roles and Roles Sources
- Defining Coverage Types
- Defining Coverage Templates
- Setting up Service Items in Oracle Inventory
- Setting Up Contracts Groups
- Setting Up Autonumbering
- Setting Up Approval Management Engine (AME)
- Optional
- Extending Lookup Codes
- Defining a Process
- Defining Quality Assurance Checklist
- Registering a NEW Source as JTF Object
- Defining Service Availability
- Defining Service Cotermination
- Setting Up Multi-Org Access Control (MOAC)
Tauseef... you have posted a great article on service contracts setup. Great man!! you are awesom.e
ReplyDeleteThanks mate... still a long way to go.. have to pull so many things from my sleeve and put it on paper..
ReplyDeletevery useful, thanks for sharing
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ReplyDeleteHi
ReplyDeleteWith service contract manager responsibility I couldn't able to find out the navigation like service contract manager > Setup > Service contracts > communication template
In my system I can see like this
service contract manager > Setup > contracts >
But communication template I can't able to find.